Privacy policy

AVIRA ("AVIRA", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit or make a purchase from our website.

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

When you interact with our Website, place an order, or contact us, we may collect:

Name
Email address
Phone number
Shipping and billing address
Order and transaction details

b. Payment Information

Payments are processed through secure third-party payment gateways.

AVIRA does not store your credit/debit card, bank account, or UPI payment details.

c. Automatically Collected Information

When you browse our Website, we may automatically collect:

IP address
Device type and browser information
Pages visited and time spent on the Website
Referring URLs
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products and services
Provide customer support
Send order confirmations and shipping updates
Send promotional offers and product updates (with your consent where required)
Improve our Website, products, and services
Prevent fraud and unauthorized activities
Comply with applicable legal and regulatory requirements

3. Marketing Communications & Consent

By providing your contact details, you consent to receive communications from AVIRA via email, SMS, WhatsApp, or phone calls, including promotional messages.

You may opt out at any time by:

Clicking the Unsubscribe link in marketing emails.
Replying STOP to promotional SMS or WhatsApp messages.
Contacting us through Contact Us.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Analyze website traffic and performance
Personalize your browsing experience
Improve our products and services

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website features.

5. Sharing of Information

We may share your information with trusted third parties, including:

Payment service providers
Shipping and logistics partners
Website hosting and technology providers
Analytics and marketing service providers

These third parties may only use your information to perform services on our behalf and are required to keep your information secure.

We do not sell your personal information.

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Complete transactions and customer support requests
Meet legal, tax, or regulatory obligations

When your information is no longer required, it will be securely deleted or anonymized.

7. Data Security

We implement reasonable security measures to protect your information, including:

SSL encryption
Secure servers
Restricted access to personal information
Industry-standard security practices

While we take appropriate precautions, no method of data transmission or storage is completely secure.

8. Children's Privacy

Our Website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

9. Your Rights

You may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications

To exercise any of these rights, please contact us through Contact Us.

10. International Data Transfers

Some of our trusted service providers may process or store your information outside your country of residence. We ensure that appropriate safeguards are in place to protect your information during such transfers.