Refund policy

At AVIRA, we take great care in ensuring that every product reaches you in perfect condition. Due to the hygienic nature of our personal care products, we do not accept returns once an order has been delivered, except in the cases mentioned below.

Returns, Replacements & Refunds

When Are Replacements or Refunds Available?

You may request a replacement or refund if you receive:

  • A wrong product
  • A damaged product
  • A defective product
  • An expired product
  • Missing item(s) in your order

Please raise your request through Contact Us within 3 days of delivery.

For damaged or missing items, the request must be submitted within 48 hours of delivery.

Review Process

Our support team will review your request within 2 business days. If approved, we will arrange a reverse pickup wherever available.

If reverse pickup is unavailable in your location, you may be asked to self-ship the product. Eligible courier charges will be reimbursed after verification.

Once the returned product is received and inspected, we will process a replacement (subject to stock availability) or issue a refund.

Products That Are Not Eligible for Return

We do not accept returns for products that:

  • Have been opened or used.
  • Have been tampered with or altered.
  • Are returned without the original packaging.
  • Are reported after the eligible return period.
  • Are being returned for personal preference, change of mind, dislike of fragrance, texture, or results.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Refund Policy

Prepaid Orders: Refunds will be credited to the original payment method within 5–7 business days after approval.

Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer after the required bank details are provided.

Refund Timeline

  • Cancelled orders: 5–7 business days
  • Approved return cases: 7–14 business days after the product has been received and successfully inspected.

Need Help?

If you have any questions regarding your order, replacement, or refund request, please visit our Contact Us page.